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BOOKING CONDITIONS
This website is owned and operated by MANIOLAE HOLDINGS PVT LTD of 2nd FLOOR, M.FEEROAZ VILLA, IRAAKU MAGU, MALE', 20272, MALDIVES,
When you book through Maniolae.com your travel contract is with Maniolae Holdings Pvt Ltd as Maniolae. In these terms and conditions “we” “us” or “our” mean Maniolae Holdings Pvt Ltd as Maniolae and they form the basis of your contract with us. Please read them carefully as they are legally binding.
Maniolae Holdings Pvt Ltd is a registered Travel Agency and Tour Operator in Maldives.
1. CONTRACT
All our bookings are made based on the requirements provided to us by you and are subject to availability. Before any booking is confirmed, the details of the booking will be provided to you via email. When you have confirmed that all the requirements for your trip have been met and you are satisfied with the proposed itinerary, we will proceed to the payment. Once the payment has been received we will provide you with a booking confirmation. Once you receive the booking confirmation, please check that all the relevant personal information you have provided including the dates, times and other specific details are correct. Where this has not been done and there is a delay in notifying us about any changes in the confirmed bookings, you will be responsible for any additional charges that arise as a result, this also includes alterations that may need to be made to the booking.
A binding contract between us and you (the lead name on the booking) is only formed when we issue our booking confirmation (by email or post) after having received payment from you, in cleared funds, of either the required deposit or the full price of your holiday (depending on when the booking is made relative to the intended departure date). By making the booking you accept that you have the authority to bind all members of your party to these terms and conditions of booking and you take responsibility as the lead name on the booking to make payment and to receive documentation on behalf of your party.
2. PAYMENT AND PRICES
We reserve the right to change/alter the prices of any trips set out in our written proposal to you at any time before your booking is confirmed. The prices quoted will be in USD United States Dollar.
The prices we provide to you will be inclusive of taxes and where applicable, all additional fees and charges and other costs. If any costs cannot be calculated before the finalisation of your contract, we will let you know at the time of booking about the additional costs which you may need to bear.
Please note that all payments taken on debit or credit cards will be taken in USD United States Dollar and so if you are a customer whose payment card is not denominated in USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. In order to avoid this, we recommend doing a bank transfer direct to our bank account via Telegraphic Transfer.
In order to make a booking, a deposit will be required. The amount payable as a deposit will vary depending on the nature of your trip and will be confirmed to you before you make your booking. If a booking is made less than 90 days prior to departure, the full price of the trip will be payable when confirming the booking. Your booking confirmation will also provide you with the dates the balance payment is due. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 90 days of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied as set out below.
Payments must be made in the currency of the invoice and you will be responsible for any bank charges that may be incurred. Payments can be made by cheque, bank transfer, debit or credit card. In all cases, a booking will not be confirmed until we are in receipt of cleared funds. All card payments are encrypted using the internationally accepted security system, SSL and Wave Apps will be used to process all online card payments.
3. PASSPORTS, VISAS AND OTHER FORMALITIES
We will provide to you relevant information regarding your travel documents, visa procedures and other information before you travel. A passport that is valid for 6 months after your return will be required when visiting Maldives.
It is your responsibility to ensure that you and your party are in possession of, all necessary travel documents, in advance of travel. We will not accept liability if you or any member of your party is refused entry onto any transport or into any country due to failure on your/their part to carry correct documentation or to comply with relevant formalities.
4. AMENDMENTS AND CANCELLATIONS BY YOU
Once a booking has been confirmed to you, the confirmed itinerary will be arranged. If after this you wish to alter the arrangements, we will make every effort to assist you. Requests for an amendment must be made in writing to us via email. As all our holidays are tailor made, the implementation of any changes is time and work intensive. We therefore charge $200 per amendment per booking, in addition to all communication charges and expenses incurred by us and any charges incurred or imposed by our suppliers. These charges will be payable whether or not, we succeed in confirming the requested amendment. Your request may be treated as a cancellation and rebooking by our suppliers and in these circumstances their cancellation charges will apply.
All cancellations must be notified to us in writing and will only be effective when we have acknowledged receipts of your request via email. All payments are non refundable even if cancelled.
Should you wish to cancel a holiday and re-book an alternative, this will be subject to the cancellation terms within these conditions.
5. AMENDMENTS AND CANCELLATIONS BY US
While we will always do our best to avoid making changes or cancellations, we must reserve the right to do so both before and after a booking has been confirmed.
If we have to make an amendment to your travel booking, we will do our best to let you know as soon as possible and offer you the following choices.
1. Accept the changes we have made to the booking.
2. Cancel the booking without incurring any additional charges and receive a full refund.
3. Offer an alternative that is similar in the standards and deemed equal to the confirmed booking.
You must notify us within the stipulated time as stated in the notice of amendment. If we do not receive any answer within the stipulated time, we would have no choice but to cancel the booking and refund the monies paid.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may have incurred as a result of changes or cancellations.
If after you depart, it becomes apparent that a significant proportion of the arrangements you have booked cannot be provided, we will make suitable alternative arrangements for the continuation of your holiday at not extra cost to you and will where appropriate and provided that the change in your arrangements has not been caused by the Unavoidable and Extraordinary Circumstances.
6. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES (FORCE MAJEURE)
Unavoidable and extraordinary circumstances means a situation beyond the control of a party the consequences of which could not have been avoided even if all reasonable measures had been taken by that party (“Unavoidable and Extraordinary Circumstances”). Unavoidable and Extraordinary Circumstances will usually include, but are not limited to, war, threat of war, airport closures, airspace closures, serious security problems such as riots, civil disturbance or unrest due to political instability or terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, significant risks to human health such as outbreak of serious disease at the travel destination, natural or nuclear disaster, fire, flood, drought, earthquake, or adverse weather conditions (actual or threatened) and the Foreign & Commonwealth Office advising against travel to a particular destination.
7. OUR RESPONSIBILITY
We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers with reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- i. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
ii. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
iii. ‘Force Majeure’ as defined in clause 6 above
Please note that we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them and any excursion you purchase in resort.
8. IF YOU HAVE A PROBLEM
Whether or not we are liable for compensation, we will always provide you with appropriate assistance without undue delay if you are in difficulty. This will include providing appropriate information on health services, local authorities and consular assistance, assisting you to make distance communications and helping you to find alternative travel arrangements. We may charge you a reasonable fee for such assistance if the difficulty is caused intentionally by you or through your negligence.
9. SPECIAL REQUESTS
Whilst we will endeavour to comply with any special requests we receive (Such as dietary requirements or specific rooms and will pass any special requests to the relevant supplier. However, we are unable to guarantee compliance with such requests and are not liable for any loss suffered in the event of such requests not being complied with.
10. EXCURSION AND EXPERIENCES
Where excursions, experiences and activities are booked and paid for in advance as part of the price of the trip and detailed in your booking confirmation, these will be part of the contract with us. We will do our best to ensure the suppliers are able to provide these excursions and activities detailed in your booking.
Any excursions you decide to purchase at any time from a local supplier or third party once your trip has commenced will not form part of your contract with us. Your contract for such excursions or activities will be made with the relevant supplier and that party's terms and conditions will apply. We have no liability whatsoever for the performance of that excursion or activity.
16. JURISDICTION
This contract is governed by Maldives law and is subject to the jurisdiction of the Maldives courts.
17. CONTACT US
Our normal office hours are 09 am until 05 pm weekdays Maldives Time. Our office numbers are Maldives: +960 9995342.
To contact via email please use hello@maniolaetravels.com.
Our registered office and principal place of business in the Maldives is at 2nd Floor, M.Feeroaz Villa, Iraaku Magu, Male', Maldives.
Our registered office and principle place of business in Singapore is at 33 Cecil Street, Suite 19-08 Prudential Tower, 049712.